Privacy Policy

1. Introduction

save office ("we," "us," or "our") operates the website saveoffice.io and provides CMRA-certified virtual office and business address services. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or use our services.

By using our website, you agree to the practices described in this policy. If you do not agree, please do not use our services.

2. Information We Collect

2.1 Information You Provide

When you fill out forms on our website (contact, pre-registration, talk-to-sales, or chatbot email forms), we collect:

• Full name
• Email address
• Phone number
• Company name
• Preferred location and service preferences
• Any message or additional information you provide

2.2 Information Collected Automatically

When you visit our website, we automatically collect certain technical information:

• IP address
• Browser type and version
• Operating system and device type
• Pages visited, referring URL, and time of visit
• Approximate geographic location (country and city, derived from IP)

2.3 Chatbot Data

When you interact with our AI-powered chatbot, we collect your conversation messages, session data (IP address, device info, approximate location), and any contact information you voluntarily provide during the conversation. Chat sessions are retained for up to 30 days and are used to improve our customer support.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our services
• Respond to your inquiries and provide customer support
• Process your service registrations and applications
• Send you service-related communications
• Analyze website usage to improve our services
• Detect, prevent, and address technical issues or abuse
• Comply with legal obligations

We do not sell your personal information to third parties.

4. Cookies and Tracking Technologies

We use the following third-party services:

• Google Analytics — to understand how visitors interact with our website
• Microsoft Clarity — to analyze user behavior through session recordings and heatmaps
• Google Maps — to display our office locations

These services may use cookies and similar tracking technologies. You can manage cookie preferences through your browser settings. Disabling cookies may affect certain website functionality.

5. Data Sharing and Disclosure

We may share your information only in the following circumstances:

• Service providers — trusted third parties that help us operate our services (e.g., hosting, analytics, email delivery), bound by confidentiality agreements
• Legal requirements — when required by law, regulation, or legal process
• Business transfers — in connection with a merger, acquisition, or sale of assets
• With your consent — when you have given us explicit permission

6. Data Retention

• Form submissions (contact, registration, sales inquiries) are retained as long as necessary to provide our services and respond to your request.
• Chatbot sessions are automatically deleted after 30 days.
• Analytics datais retained according to the respective service provider's retention policies.

We may retain certain data longer when required by law or to protect our legal interests.

7. Data Security

We implement industry-standard security measures to protect your personal information, including HTTPS encryption for all data transmission, secure server infrastructure, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

California Residents (CCPA)

If you are a California resident, you have the right to:

• Know what personal information we collect about you
• Request deletion of your personal information
• Opt out of the sale of your personal information (we do not sell your data)
• Not be discriminated against for exercising your rights

EU/EEA Residents (GDPR)

If you are located in the EU or EEA, you have the right to:

• Access, correct, or delete your personal data
• Restrict or object to processing
• Data portability
• Withdraw consent at any time
• Lodge a complaint with a supervisory authority

All Users

Regardless of your location, you may request access to, correction of, or deletion of your personal information at any time by contacting us at hello@saveoffice.io.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a minor, we will take steps to delete it promptly.

10. Third-Party Links

Our website may contain links to third-party websites or services (e.g., Calendly for scheduling). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us: